Refund policy

Return & Refund Policy

Due to the unique, hand-selected nature of our crystals and treasures, all sales are final. Natural variations in size, color, and pattern are inherent to natural stones and make each piece unique.

Damaged or Incorrect Items 
If you receive an item that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.

To submit a request, email orders@myfavoriteshop.shop with the following information:

• Your order number

• A brief description of the issue

• Clear photos showing the damage or incorrect item

Upon review, we will provide a resolution via a replacement (subject to stock availability) or a full refund to your original payment method.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

• Original shipping fees are non-refundable.

Refund Processing

• Refunds are issued once returned items have been received and inspected.

• Please allow 5–10 business days for the refund to process and reflect on your bank or credit card statement.